Fun and Games in training
Just wrapped up a very interesting project. Working as lead in a 3 person team, we created a 3 day ILT sales training course for the rollout of a mobile phone OS.
The audience are the lead sales managers, they have to become very familiar with the software and hardware in a very short period of time so that they can go and train the store associates. In an environment where training is happening while the product is still in development, it can be tricky to get the right technical specs, access to samples, and getting our materials updated.
What I enjoyed most was the emphasis on exercises so that our learners can practice as much as possible. With names like “Demo That Feature”, “Whose Phone Is It Anyway”, and “Know Thy Audience”, I had fun working with the team to come up with exercises that involved demonstrating the phones, remembering the key features, and selling points.
I thought the best exercise of the course is “Whose Phone is it Anyway” which is similar to the tv show ”Who’s Line is it Anyway”. The objective is to have fun performing demonstratons using the knowledge learned during class. It involved teams competing against each other and having the semifinalist do a final faceoff for the winner. The exercise is a wonderful way to get everyone participating and try to out-do each other in a friendly competitive environment.
It was a lot of fun and different because it was a consumer product and the client SME team was wonderful to work with.
